WiFi kind of not important but rather poor. As for location this hotel was perfect, but there are plenty of other hotels with the same good location to choose. Cup was smashed which we were charged for 300 Bahts about £7 (really?!!!! - disgrace!) So from that moment I had enough of this place. Electrician started working before we left, someone was sent to help us but we were in chaos for about 1hr trying to gather our things, while ladder was in the middle of the hallway by front doors. Things like this happens so no bad feeling about it, swapped room for pool room as well which was good. 2 days before leaving, air con blew up while we were watching TV (good job not at night). No dusting the tables, cups sometimes left dirty. Cleaners were making the bed every day if you want, changing towels, taking rubbish. No problem with swapping but the first impressions not great. After 17hrs journey frist thing, pillows stunk of damp making me sick. Sincerely yours, Ek-anant Director of Operations Thank you once again for leaving us your valuable feedback and in spite of incident, we wish to have a chance to welcoming you back so we are able to remedy poor impression created on this occasion. Maybe the seating cover on the benches gave you that impression. Last month they came to check as usual and equipment was passed. In regard to the Fitness First Gym equipment, we have Searra the Fitness First supplier come to check the equipment each month plus a yearly audit to ensure that the equipment meets the requirement for safety. ![]() The issues that happened with your stay is usually not a reflection of how we give service to our guest and key management team has been aware of issue for further improvement, we strongly believe that if we learn from you during your stay then our Team Members will absolutely resolve all matters. ![]() It is really concerned to learn your feedback from your most recent visit with us and please accept our sincere apologies on all inconvenience matters.
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